Part Time Customer Service Representative (Remote/Virtual)

Part Time Customer Service Representative Sales & Service | Fairfax, VA

Role
We seek enthusiastic, detail-oriented, and self-starting professionals with the ability to deliver exceptional customer service to join our growing team. As a member of our Permanent Part Time Email team, you will be on the front line of delivering on our promise of a WOW! customer experience. By assisting customers via email on topics ranging from price quotes to design ideas you will support the overall process of moving customer designs from thought to reality.

Responsibilities

As a Permanent Part Time Emailer, you will work remotely, while remaining part of a larger CustomInk team that is passionate about producing high quality work in a timely manner. This role requires the ability to remain flexible to solve problems and provide effective solutions via written communication.
To be effective, you must understand CustomInk’s commitment to its customers and demonstrate an ability to learn and adapt. Self-motivation will also be key as this is a remote opportunity.
Measures of Success
You will be vital to the early success of customer orders. Accordingly, the key measures of success for this role will be:

• Productivity – Maintain targeted expectations for timely response to customer emails
• Quality of Work – Provide accurate information to our customers while promoting our brand and values
• Customer Satisfaction – Help our customers in a friendly and enthusiastic manner that keeps them coming back for their future t-shirt needs

Qualifications
This role involves maximizing communication skills, a positive attitude, and self-motivation in order to WOW our customers. Therefore, the ideal candidate will be strong in the following areas:

• A clear and enthusiastic desire to provide excellent customer service
• Demonstrated ability to adapt to and learn new processes
• An independent and self-motivated work ethic
• Adobe Photoshop and Illustrator experience is a plus but not required
• Ability to multi-task and produce high quality work efficiently

This position will report to our Fairfax, VA office but will work remotely on a part time basis. The hours will flex between 15-25 hrs/wk on a regular basis and may flex down to 10 hrs/wk and up to 30+ hrs/wk on occasion.In addition, you must embody our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

http://www.customink.com/about/jobs/...nsored&jvk=Job