MacNair Travel is a great place to work and is committed to being further recognized as such via Forbes Magazine's National Recognition program. We offer a unique "work hard-play hard" atmosphere committed to our core values of: Passionate - for life, learning, travel, delighting our customers and working together; Effective - in creating the extraordinary through standardizing, systemizing and communicating; Trustworthy - in being fair, clear, respectful and accountable to our customers and to one another.
If you are passionate effective and trustworthy, then send us your resume regardless of the position you require. We make room for A players.
Here is why our employees love being a part of our team:
1. Great pay, incentives and benefits! MacNair Travel provides a competitive benefits package for its employees with standard and leading-edge components. Included are: Health (HMO, POS & PPO options) and Dental Care, 401(k), Flexible Spending Account, STD/LTD, Life Insurance, Paid Time Off, Fixed and Floating Paid Holidays, Flex-Time, and Parking/Metro Assistance. Additionally 60% of MacNair's employees telecommute and all employees have the capability to work from home when necessary and/or more convenient. In addition, all employees can take advantage of industry perks (tickets, discounts, packages, FAM tours, etc) as they are made available.
2. Commitment to fair and clear performance management and development to ensure your growth and success.
3. Open communication regarding company goals, plans and investments.
4. Entrepreneurial spirit within a growing company that is part of the American Express Network.
5. Service Excellence delivered through clear systems and procedures that facilitate effective teamwork.
6. State of the art technology allowing full or part time work from home opportunities.
7. Company organized and informal social events make work fun.
8. Quality facilities and tools.
9. Growth and success.
So if you are looking for that great place to work that hasn't forgotten quality service, yet leverages technology, then we want you!
Travel Agency Customer Service Help Desk | |
| Location: | Remote |
| Job Code: | 46 |
| # of openings: | 1 |
Description | |
| Travel Agency Customer Service Help Desk Location and Hours: Old Town Alexandria, VA Headquarters location. We are open Monday through Friday from 8:30 a.m. until 7:00 p.m. The Customer Service Help Desk position requires a minimum of six weeks on-site training in our Alexandria, VA Headquarters Office. After successfully completing the training period the successful candidate may be granted the privilege of working from your (virtual) home location. Please do not apply for this position unless you have travel agency experience. Job Overview: The Customer Service Help Desk position serves as a central point of contact for online support for MacNair Travel's online tools. The Help Desk will provide a high level of customer service by supporting our clients with problem resolution and responding to inquiries through timely distribution of knowledge of any oline tools utilized by MacNair Management clients. Background and Skill Set: We are seeking an accomplished individual who possesses boundless energy and enthusiasm. Successful candidates must have clear, professional communications skills. They must be able to "bring order to a sometimes hectic environment," be able to multi-task, and answer user questions via phone/e-mail for online tools support. While filling this important role, you will learn to perform on-line booking fulfillment, maintain a daily incident/request log, assists customers with navigational support, general service information, and booking questions, and troubleshoot online tool issues. Concur experience a must. The successful candidate will take ownership of end user problems and is proactive in dealing with end user issues. Effective interpersonal skills and the ability to work independently and as part of a team are required. You will provide support and feedback to team members as needed. Experience in general office duties, proven critical thinking and analytical skills. An individual who excels in a variety of PC related skills including Microsoft Operating Systems and Microsoft business applications skills, and experience with use of internet and e-mail. Travel Agency experience required. Compensation: Salary will commensurate with experience. MacNair offers an excellent benefits package: health, dental, short term disability/long term disability, 401(k), Flexible Spending Account, Employee Assistant Program (EAP), paid time off, paid holidays, and travel related benefits. Applying: Qualified Candidates should apply on line at www.macnairtravel.com with their resume and cover letter. | |
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