Teleperformance - Work from Home Customer Care

Work at Home - Customer Care 
Teleperformance - Sandy, UT 

Link to apply: https://secure.teleperformance.com/j...JobtrainIndeed Location Sandy, UT Department Call Center Representative Position Title Work at Home - Customer Care Report To Supervisor Job Summary About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 63 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities Primary Duties, Responsibilities and Requirements •Responsible for all customer inquiries and questions •Provide excellent customer service at all times •Follow up to customer inquiries •Enters data into database •Participates in additional training courses when needed •Position will require inbound, outbound (callbacks), and email communications •Polished delivery, ability to communicate in a structured and effective manner •Product & Brand knowledge with the ability to recommend and upsell like products Qualifications: PLEASE ENSURE THAT YOU MEET ALL REQUIREMENTS LISTED BELOW BEFORE APPLYING Experience, Education and Certification High school diploma or equivalent Experience with working from home Demonstrated high-level of skills in customer service Experience and success in telemarketing/sales preferred Accent neutral verbal/written communication skills Anticipate customer needs Time management skills Quick learner General database searching skills Ability to multi-task in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Tying 25 WPM ISP skills: sign-up, install, connection, messaging (chat e-mail), navigation, online support, etc.